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Getting Started

Why join

Joining puts you right inside one of the fastest growing communities in the world. We are very excited to help you find the very best eco and local products and services from houses, shops, markets, farms and online.

Is it free to join? is free to join and always will be.

How do I set up an account?

It's easy to set up an account. On the top right hand of any page click the SIGN UP button. Simply enter your details, confirm your email and you are ready to go!

Personal Information

I forgot my password

You can reset your password on the SIGN IN link at the top right side of the page. You will see the 'Forgotten your password?' link on the popup. 

How can I change my password?

  1. Go to the My Account and click on the Settings tab on the left hand side.
  2. Click to expand “Password”.
  3. Enter your previous password, and then enter your new password. You will need to enter it twice.
  4. Click Change Password.

I forgot my User Name or Email

You can reset your user name or email on the SIGN IN link at the top right  side of the page. You will see the 'Forgotten User Name or Email?' link on the popup. 

Will I receive junk mail when I join?

We will never sell on your email to third parties. When you register with, you join our newsletter list. If you prefer to not receive emails, you can simply unsubscribe via the unsubscribe link at the bottom of the newsletter. 


How do I contact a Trader?

You can contact a trader through When on the seller's page or store page, click the CONTACT button. 

How can I contribute articles to

You can email us articles and tips via any News & Guides page and simply click on the 'CONTRIBUTE' link. 

How do I report an error?

If you are having technical difficulties, think something is broken, or you find something you deem inappropriate, please contact us

Are you an Eco Trader?

For all the links and help on setting up your profile, shop, upcycler and contributing on, go to Trader Set Up - Help